I participated in a seminar the other morning. I was one of the younger people in the audience and while we were waiting for the session to begin a conversation started about tech support. I didn’t tell anyone that I did computer consulting on the side and just listened to the conversation.
One of the people talked about how they called for help on the computer and someone from India “took control” of their PC and helped fix the problem. This is pretty common today with large companies such as Dell outsourcing tech support to low cost countries.
I still find that we learn best from simply having a person sitting next to you and walking through the steps. For some things the remote support works well but not for everything. I really enjoy helping people with technology but I have to say I am amazed that a small computer company doesn’t offer in-home training. (not set-up mind you – but actual training)
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